Maintenance

Helpful hints for maintenance or repairs.

No Water

1. Check that your water meter has not been turned off.
2. Next check whether other people in the street are affected to eliminate whether Allconnex are working in your area. If it just your property that is affected, turn on several taps and see if your water meter ticks over. If it is ticking over, but no flow it is likely there is a blockage on the Landlord side of the meter, and you will need to contact your property manager. If the meter is not ticking over it is most likely a blockage on the Allconnex side of the meter. Allconnex can be contacted directly at no charge to repair the problem, or you can contact our office to organize these works for you.

No Hot Water

1. ensure you are receiving water to the property.
2. Gas water heater- If you have a gas hot water heater you will need to check that your pilot light is lit. It is common for them to extinguish and there are usually instructions on how to light your pilot light on the heater. It is a tenant responsibility to light the pilot light, however if after several attempts you are unable to light it you will need to contact your property manager to ensure there is no fault with the unit. Please note that if a tradesperson is called and the pilot light can be lit simply the cost will be on charged to the tenant.
3. Electric water heater- If you have an electric hot water heater you will need to check the power board to see if the hot water switch is on, and to ensure the safety switch has not been triggered. It is also important to check the unit to ensure it is not leaking which is often a sign the unit has had its day! If your power supply is indicating it is on you will need to our office.
   Please note that if you have ‘off peak’ hot water and you are using hot water during the day for clothes washing, it can be possible to run out of hot water – please take your usage and the capacity of the unit into consideration when determining if your unit has a fault.

No Power

1.Most common reason for power loss is an actual power outage, so first and foremost please check others in the street or contact Origin direct.

2. Second common source of power loss is a tripped safety switch. Please check the electricity meter – if your safety switch is ‘off’ it has been triggered and needs to be turned back to ‘on’ to regain power. If it trips again there is usually an appliance within the house or garage that is causing this to do so, or an overloaded switch board. Please systematically turn off all your appliances, including fridges, dishwashers, electric cooktops, washing machines, irons etc. and repeat turning on your safety switch to determine the faulty appliance. Fridges oddly enough are a common cause.

If you still are unable to determine the cause you will need to contact our office and we will organize for a licensed electrician to attend the premises.

Water Leak

Firstly, if you have a major water leak you will need to locate you water meter and turn the water off immediately to avoid any further damage and then please contact our office.

Storm / Natural Disaster Damage

For all-natural disaster/storm damage please contact your property manager. Additionally, you may need to contact Emergency Services on 132 500 who will assist with tree removal, storm damage etc.

Please send your maintenance request to nanaksaimaintenance@gmail.com